FAQ

Frequently Asked Questions (FAQ)

1. What is Abundant Grace Naturals?
Abundant Grace Naturals is a faith-inspired, all-natural skincare brand committed to providing handcrafted, high-quality products made with clean ingredients. Our mission is to nurture your skin while sharing messages of encouragement and grace.

2. Are your products truly natural?
Yes! We prioritize using natural, plant-based, and organic ingredients wherever possible. Our formulations are free from harsh chemicals, parabens, sulfates, and synthetic additives, ensuring a gentle and effective skincare experience.

3. Are your products vegan and cruelty-free?
Most of our products are vegan, and we never test on animals. We are committed to ethical and sustainable skincare that aligns with our values of compassion and integrity.

4. How long does it take to process and ship my order?
Orders are processed within 3-5 business days. Once shipped, delivery times vary based on your location and selected shipping method. You will receive a tracking number once your order is on its way.

5. Do you offer international shipping?
At this time, we primarily ship within the United States. However, we are working on expanding our shipping options, so stay tuned for updates!

6. How do I store my products?
Since we use natural ingredients with minimal preservatives, store your products in a cool, dry place away from direct sunlight. For balms, butters, and oils, avoid exposure to heat to maintain their consistency and effectiveness.

7. Can I use your products if I have sensitive skin?
Our products are designed with gentle, nourishing ingredients suitable for all skin types, including sensitive skin. However, we recommend conducting a patch test before full application if you have concerns about potential sensitivities.

8. Do your products contain preservatives?
Some of our water-based products require safe, natural-friendly preservatives to prevent bacteria and mold growth. We use carefully selected preservatives like Germall Plus and Optiphen Plus in minimal amounts to ensure product safety and longevity.

9. Can I return or exchange a product?
Due to the nature of our skincare products, we do not accept returns or exchanges for hygiene reasons. However, if there is an issue with your order, please contact us within 7 days of receiving your package, and we will do our best to make it right.

10. Can I track my order?
Yes! Once your order has shipped, you will receive a tracking number via email to monitor your delivery status.

11. Do you offer wholesale or bulk orders?
Yes! We offer wholesale and bulk order options for businesses and special events. Please contact us for more details and pricing.

12. How can I contact you?
You can reach us at [insert contact email] or through our social media channels. We aim to respond to all inquiries within 24-48 hours.

13. Do you offer gift sets or special bundles?
Yes! We curate special skincare bundles and gift sets perfect for self-care or gifting to loved ones. Check our website for the latest offerings.

14. How can I stay updated on new products and promotions?
Join the Graceful Tribe by subscribing to our email list for exclusive offers, skincare tips, and early access to new products. You can also follow us on social media for daily updates!

If you have any other questions, feel free to reach out—we’re happy to help!